Refund policy

Return & Refund Policy

At Ramami, your satisfaction matters to us. If a product doesn’t meet your expectations, we offer a simple and transparent return, refund, and exchange process. Please read the policy below carefully.

1. Return Eligibility

You are eligible for a return if:

The product is unused, unworn, and in its original condition
Original packaging, tags, and accessories are intact
The return request is raised within [X DAYS] of delivery
Valid proof of purchase (order ID / invoice) is provided

Products showing signs of use, damage, or tampering may not be accepted for return.

2. Return Timeframe

Return or exchange requests must be initiated within [X DAYS] from the date of delivery
Once approved, return instructions will be shared with you
Returned products must be shipped back within the timeframe communicated to you

Late requests may not be eligible for return or refund.

3. Refund Process & Timing (Prepaid Orders)

Once we receive and inspect the returned item, we will notify you of the approval or rejection
If approved, the refund will be processed within [REFUND PROCESSING TIME]
Refunds for prepaid orders will be credited back to the original payment method

Please note: Banks or payment providers may take additional time to reflect the refund.

4. Refund Process for COD (Cash on Delivery) Orders

For COD orders, refunds are handled as follows:

COD refunds are not processed in cash
Once your return is approved, you will be asked to share your bank account / UPI details
The refund will be transferred to the provided account within [REFUND PROCESSING TIME]

Failure to share correct bank details may result in delays.

5. Exchange Policy

Exchanges are available for eligible items, subject to stock availability
Exchange requests must be raised within [X DAYS] of delivery
Only one exchange per order is allowed

If the replacement item is unavailable, we may offer:

A refund
Store credit
An alternative product of equal value

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Contact us within [X DAYS] of delivery
Share clear photos/videos of the product and packaging
Email us at [EMAIL ADDRESS] with your order ID

After verification, we will arrange:

A free replacement, or
A full refund (including shipping, if applicable)

7. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as Final Sale or Non-Returnable
Gift cards or vouchers
Personal care or hygiene products (if applicable)
Products damaged due to misuse, neglect, or improper handling

8. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Ramami will bear the return shipping cost
For all other returns, return shipping charges may be borne by the customer
Original shipping fees (if any) are non-refundable unless stated otherwise